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Warranty Claim Submission

We are sorry if you are experiencing difficulty with one of our products. Please fill in the below form to begin the warranty process and we will do our best to assist you. We are able to resolve most issues over the phone or by email once we know the nature of your problem. In any scenario, we want to make sure you have an excellent fire lighting experience.

IMPORTANT: Please make sure to register your product before submitting a claim.